Machines Field Service Engineer - London, Essex & surrounding areas

Machines Field Service Engineer - London, Essex & surrounding areas

Are you a skilled and experienced Field Service Engineer with a knack for IT and a passion for problem-solving? We are seeking a dedicated professional to join our team and cover our clubs in North/East London, Essex, and surrounding areas. In this key role, you will manage the delivery of our Machines and IT proposition, directly impacting customer experience and driving business performance through continuous improvement. You'll need network experience and the ability to repair low level IT equipment.

Your Responsibilities:

• Installation, configuration, and setup of IT hardware and slot machines.

• Routine maintenance, diagnostics, and repair of equipment.

• Troubleshooting hardware, software, and peripheral issues.

• Providing technical assistance and training to club staff.

• Implementing preventive maintenance schedules.

• Ensuring compliance with gaming regulations and safety standards.

• Maintaining accurate service records and reports.

• Staying updated on the latest advancements in IT hardware and slot machine technology.

• Collaborating with internal teams to resolve complex issues.

• Building strong relationships with club colleagues and management.

• Adhering to company Health & Safety policies.

Shift pattern:

• 9am-5pm Monday to Friday, 1 week in 3 on call covering 3 engineers’ clubs (around 15-18 clubs) for High Priority calls 5pm to 10pm on call during the week and 10am to 10pm on your weekend when on call.

Your Objectives:

• Your success will be measured by the smooth operation and maintenance of our installed equipment, efficient troubleshooting, exceptional customer service, and consistently achieving KPIs set by IT/Field management. You will also contribute to maintaining exceptional standards within our club arcades during installations, removals, and maintenance.

What We Offer:

We value our employees and provide a comprehensive benefits package, including:

• 33 days annual leave (including bank holidays)

• Options to buy additional leave

• Annual company bonus scheme

• Help@Hand – wellbeing app with remote GP access for you and your family

• Thrive App – NHS-approved mental wellbeing support

• My Eva – online financial expert for money-related matters

• Apprenticeships

• Learning digital platform with online courses

• Refer a friend scheme

• Life assurance

• Company pension

Ideal Candidate:

You are a proactive and customer-focused individual with a strong technical aptitude, excellent communication skills, and the ability to work independently and as part of a team. You are comfortable in a dynamic environment and dedicated to providing exceptional service.

If you are ready to take on this exciting challenge and contribute to our success, apply now to CHRISTINE@GRS-RECRUIT.COM

Field Service Engineer - Yorkshire area - £29,500 + benefits

Field Service Engineer based in Yorkshire area (ideally Leeds area).

£29,500 salary plus benefits:

• Company Car

• Pension: 8% combined pension rising with length of service

• Life assurance 4 x salary

• 23 days holiday rising with length of service

• Salary sacrifice schemes

Join Our Dynamic Service Division in Yorkshire: Exceptional Opportunity for a Field Services Engineer

Are you ready to take your technical expertise to the next level? We are thrilled to announce an exciting opportunity within our Service Division for a dedicated and skilled Service Engineer.

Job is in the picturesque Yorkshire region, this role is integral to our mission of delivering unparalleled maintenance and technical support to our valued customers.

If you are passionate about service excellence and looking to make a significant impact, we want to hear from you!

Our Client strives on providing top-tier solutions and support to clients across the UK and beyond. Their commitment to quality and customer satisfaction sets us apart in the industry. As part of our Yorkshire team, you will play a crucial role in upholding these standards while contributing to the continuous improvement of our services.

Key Responsibilities:

As a Field Services Engineer, you will be responsible for a diverse range of tasks that ensure our customers receive the highest level of service. Your role will include:

• Exceptional Customer Service: Deliver outstanding service to customers within your designated region, fostering long-term relationships built on trust and reliability.

• Installation and Maintenance: Oversee the installation of the company's and third-party systems, as well as carry out hardware and software modifications and upgrades on existing equipment.

• Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) on existing products to ensure optimal performance and longevity.

• Problem Solving: Utilize your analytical skills to perform root cause analysis and effectively resolve service issues, ensuring minimal disruption to our customers.

• Continuous Improvement: Drive initiatives for process enhancements, ensuring that our service offerings are always evolving to meet customer needs.

• Reactive Support: Provide timely reactive call-out responses to customer sites as part of a rota system, which may include working unsociable hours.

• Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.

• Communication: Maintain clear communication regarding service issues, escalating as necessary in line with established processes.

• Team Collaboration: Work collaboratively with your team, or independently, to respond to on-site customer support requests, ensuring coverage during high workload periods.

• Accurate Reporting: Utilize the company's Service Management system to maintain real-time reporting and documentation, ensuring all service records are accurate and up-to-date.

Required Skills and Abilities:

To excel in this role, you should possess the following qualifications and skills:

• A minimum of 5 years of relevant technical maintenance or service support experience.

• A solid electrical or electronic background, with recognized engineering qualifications being a distinct advantage.

• Experience in network and server installation and maintenance is desirable.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation and reporting.

• A flexible approach to working hours and the ability to travel as required.

• A valid UK driving license.

• Proven organizational skills and the ability to self-motivate.

• While previous casino experience is not essential, we welcome applications from engineers with a manufacturing background.

Job is on shift basis:

• Week 1

  • Late call Mon to Fri 4pm to 12.00 , Sat and Sunday 12.00 to 12.00

• Week 2

  • Monday off, Then 4 days of Planned Preventative Maintenance 8am to 4pm

• Week 3

  • Early call 8am to 4pm Monday to Friday

• Week 4

  • Planned Preventative Maintenance 8am to 4pm Monday to Friday

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM