Job Title: Arcade Cluster Manager (AGC)

Salary: £29K - £33K + Bonus + Car Allowance + Benefits

Location: London (NE)

Job Description

The company has been established in the leisure industry for over forty years, initially operating regional Amusement Parks before expanding and opening more and moving into more adult focused entertainment.
We are looking to welcome a Cluster Manager, in the Northeast London area, to our growing team!
As a Cluster Manager, you will be responsible for overseeing the operations of multiple (2-5) Adult Gaming locations within a designated cluster.

Duties

Managing and supervising a team of Venue Managers and staff members
Monitoring and analysing sales performance and implementing strategies to drive sales growth
Ensuring that each venue is properly stocked with inventory and merchandise
Implementing company policies and procedures across all locations
Conducting regular store visits to assess performance, provide feedback, and offer support
Resolving customer complaints or issues in a timely and satisfactory manner
Collaborating with other departments such as HR, Payroll and Finance to ensure smooth operations
Implementing training for store managers and staff members

Experience

Previous experience in retail management or similar leadership roles
Strong administrative skills with the ability to effectively organise and prioritise tasks.
Proven track record in sales management and achieving targets
Excellent communication skills, both verbal and written, with the ability to effectively communicate with diverse teams and stakeholders
Strong time management skills with the ability to multitask and meet deadlines.
Experience in team management and supervising staff members

What we are offering you

An achievable 4-weekly bonus scheme
Company Pension Scheme
Day rate: £14.00-£16.00 per hour (dependent on experience)
Night rate - £14.50-£16.50 per hour (dependant on experience)
Career Progression Opportunities (we are all about succession!)
In depth industry and Compliance training
Company uniform provided
Opt Out (WTD) - giving you the flexibility to work more, for more!
Access to the #1 Employee Perks platform including discounts on high street retailers, restaurants, access to a Wellness platform and more. (Our employees have collectively made over £5000.00 in savings this year!)

A bit more about us

We are a family owned company.
Having opened our first Adult Gaming shop over 30 years ago, we have never failed to make sure all of our shops are refurbished to the highest standard; with a long term vision, alongside our industry leading customer service, we pride ourselves on high levels of interaction between our staff and our customers, enabling them to offer the highest level of customer service possible.
We do not under any circumstances make any hiring or employment decisions on the basis of any discriminatory grounds; including but not limited to, age, disability, gender, marriage or civil partnership, pregnancy or maternity, race, religion, sexual orientation, or any other basis prohibited by law and Company policy.
We are committed to ensuring a safe and welcoming work environment for all of our employees, where discrimination of any kind will not be tolerated.

Schedule

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM

The Company

A leading operator of Family Entertainment Centres and Arcades is seeking a talented and experienced Arcade Manager to take operational responsibility for a multi venue large flag ship site.
You will be responsible for managing the business performance of the Arcades through control of staff and equipment, ensuring budgeted targets are achieved and operating standards are adhered to.
To work within given budget constraints whilst pursuing maximum operating efficiency and profitability.

The Responsibilities

To ensure the efficient day to day running of all site operations.
Ensure that interior/exterior standards are maintained at a high level.
Review arcade takings and machine performance on a daily basis with particular emphasis on security.
Continually review the siting of equipment to ensure maximisation of income whilst maintaining good machine housekeeping.
Ensuring all cranes, pushers etc are well stocked and as attractive as possible.
Maintain a close liaison at all times with your management team communicating Company information/changes in procedure as and when required.
To ensure that cash collections are carried out accurately and securely; and in line with agreed procedure, whilst adhering to Company procedures.
Conduct regular random checks of floats, keys, stock and vouchers as well as weekly and period checks.
Work with the Engineers to prioritise workload to minimise downtime.
Working with management team and Head Office, ensure that correct stock lines and levels are maintained.
Ensure that staffing ratios are observed and improved, whilst maintaining operational objectives.
Manage train and motivate all staff members to ensure a happy productive working environment.
Create a welcoming atmosphere within the arcades providing exceptional customer service.

Experience

Knowledge & Skills

Vacancies & Roles

Arcade Cluster Manager (AGC) - London (NE) - £29K-£33K + Bonus + Car Allowance + Benefits