(Position Filled) Field Service Engineer - West London

Job Title:        (Position Filled) Field Service Engineer
Location:        West London

The Company
A leading manufacturer and supplier of Gaming Machines (AWP’s & SWP’s) is seeking a Field Service Engineer / Technician to take responsibility for the servicing, maintenance and repair of their Electronic Gaming Equipment.

Role Purpose

• To travel to sites in order to repair and maintain machines.
• To perform servicing of machines as per the maintenance schedule.
• To represent the company in a professional manner at all times

Machine Management

• To carry out servicing and maintenance on all machines to a very high standard.
• To repair all faults, of possible, as per the Service Level Agreement.
• To notify your Manager of any and all faults that you are not able to repair.
• To contact Central Stores for the ordering of any new parts required.
• To take responsibility for your development of product and machine knowledge with the ultimate goal of becoming an expert.
• To ensure all machines meet the required standards as per the Service Level Agreement.
• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
• To undertake PAT testing, of all portable appliances, as per the SLA.
• To meet and exceed targets for:
• Servicing
• Presentation
• Mech, Glass and Reel Cleaning.
• To undertake machine moves to company standards and with limited disruption to the customer.

Customer Service

• To be friendly and interactive with all customers you have contact with.
• Where appropriate, provide help, assistance and on playing the machines.
• To field in a professional manner any customer’s comments and complaints.

Legal

• Ensure the company policies and procedures are adhered to consistently.
• Effectively implement, on a day-to-day basis, the Health & Safety and Social Responsibility training you have been given.
• To be aware of and follow all legal and company policies and procedures as instructed.
• Ensure Protection of the Company’s Licensing Obligations / Objectives.

TO APPLY PLEASE SEND YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - Gaming - Bolton

Job Title:                  (Position Filled)  Field Service Engineer – Gaming

Location:                   Bolton

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Role Purpose

• To travel to sites in order to repair and maintain machines.
• To perform servicing of machines as per the maintenance schedule.
• Develop and support communication lines with operations to aid effective information flow
• To represent the company in a professional manner at all times

Machine Management

• To conduct servicing on all machines to the company’s high standards.
• To repair all faults, where possible, as dictated by the Service Level Agreement.
• To notify your Line Manager of any faults that you are unable to fix.
• To monitor and amend, where necessary, operating percentages as per Company Policy.
• To liaise with the Central Stores facility for the order of any required parts.
• To be responsible for your own development of machine knowledge.
• To ensure all machines meet the required standards as per the Service Level Agreement.
• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
• To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.
• To meet and exceed targets for:
• Servicing
• Presentation
• Mech, Glass and Reel Cleaning.
• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.
• Ensure customers feel valued, learn their names and use it during conversations.
• Where appropriate, provide advice and tips on playing the machines.
• To professionally handle customers comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.
• Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.
• In line with current Gambling Laws “Think 25” at all times.
• To be aware of and follow all legal and company policies and procedures as instructed.
• Ensure Protection of the Company’s Licensing Obligations / Objectives.

To apply and discover more about the opportunity please send your CV to steven@grs-recruit.com

(Position Filled) Senior Technician - Gaming £20K - £25K

Position:                    (Position Filled) Senior Technician
Salary:                        £20K - £25K
Location:                    Manchester

  

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Senior Field Service Engineer / Senior Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment within one of their flagship sites.

Role Purpose

• Effective control of all aspects of your technical area.

• To support all terms of the Service Level Agreement. 

• Forge and support communication lines with Operations Structure to aid concise information flow.

• Promote and endorse the ability and service your team can provide.

• To represent the company in a professional manner. 

Personnel

• To propose and manage weekly technicians rota.

• Organise and control holiday entitlement.

• Ensure appropriate daily site technical cover as per the Service level Agreement.

• Monitor and actively prioritise machine faults.

• Offer assistance in advance fault fixing.

• Propose and Manage, weekly schedules for:

• Maintenance

• Presentation

• Mech / Reel / Glass cleaning

• Machine Moves

• PAT Testing

• Check and Control levels and standards of Fault Repairs / Maintenance / Productivity.

• Effect correct Stock Levels and Control.

• Promote knowledge flow, with regular contact and meetings with other Technical Supervisors.

• Evaluate and Implement any training required by:

• Scheduled personal one to one meetings.
• Assessment of Personal Development Plans (PDP’s)

Machine Management

• To conduct servicing on all machines as dictated by the approved company standard.

• To repair all faults, where possible, as dictated by the Service Level Agreement.

• To notify your Line Manager of any faults that you are unable to fix.

• To monitor and amend, where necessary, operating percentages as per Company Policy.

• To liaise with the Central Stores facility for the order of any required parts.

• To be responsible for your own development of machine knowledge.

• To ensure all machines meet the required standards as per the Service Level Agreement.

• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

• To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

• To meet and exceed targets for:

• Servicing

• Presentation.

• Mech, Glass, Reel Cleaning.

• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.

• Ensure customers feel valued, learn their names and use it during conversations.

• Where appropriate, provide advice and tips on playing the machines.

• To professionally handle customers comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.

• Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.

• In line with current Gambling Laws “Think 25” at all times.

• To be aware of and follow all legal and company policies and procedures as instructed.

• Ensure Protection of the Company’s Licensing Obligations / Objectives.

(Position Filled) Installation / Workshop Technician - Gaming

Job Title:        (Position Filled) Installation / Workshop Technician
Location:        Leeds

 

The Company

A leading Supplier of Electronic Gaming Machines is seeking a talented and technically capable Installation / Workshop Technician.

The Role

• Working within the shift system in place at your depot, to suit the company service needs. 
• To carry out equipment preparation and equipment repair.
• To carry out equipment installations and on site testing.
• To ensure an exceptional level of customer care is delivered at all times.
• To up-hold to a safe standard: loading, unloading and transportation of company equipment taking into account personal care, care to others and care of company equipment.
• To co-operate, communicate and work effectively in a positive nature with both your colleagues and customers.
• To be well presented and professional at all times.
• To be self-motivated and eager to take advantage of the opportunities to learn and progress within the role and company.
• To attend training and development seminars where applicable with the intention of becoming an expert on the company’s portfolio of products.
• Ensure company vehicles are well maintained both mechanically and hygienically.
• To Count / Transfer / and record company and customer monies.
• To complete all company documents to a high standard.

The Candidate

• You will have 3 years’ previous experience in electronic or electrical engineering and have a genuine interest and passion for your profession.
• Experience with electronic gaming machines would be advantageous as would prior Workshop Technical experience.
• To have the ability to work individually and part of a team.
• To be diligent and aware of pending problems.
• To have a high level of communication skills.
• To be available for service cover when required.

To apply please send your CV to steven@grs-recruit.com

(Position Filled) Field Service Technician - Gaming

Position:                    (Position Filled) Field Service Technician - Gaming
Location:                   Brighton

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Field Service Technician to take responsibility for the maintenance, service and repair of their Electronic Gaming Equipment across their sites in and around the Brighton area.

Machine Management

• To conduct servicing on all machines as dictated by the approved company standard.
• To repair all faults, where possible, as dictated by the Service Level Agreement.
• To notify your Line Manager of any faults that you are unable to fix.
• To monitor and amend, where necessary, operating percentages as per Company Policy.
• To liaise with the Central Stores facility for the order of any required parts.
• To be responsible for your own development of machine knowledge.
• To ensure all machines meet the required standards as per the Service Level Agreement.
• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
• To undertake PAT testing, of all portable appliances, as dictated by the Service Level Agreement.
• To meet and exceed targets for: Servicing, Presentation, Mech, Glass and Reel Cleaning.
• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.
• Ensure customers feel valued, learn their names and use it during conversations.
• Where appropriate, provide advice and tips on playing the machines.
• To professionally handle customer’s comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.
• Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.
• In line with current Gambling Laws “Think 21” at all times.
• To be aware of and follow all legal and company policies and procedures as instructed.
• Ensure Protection of the Company’s Licensing Obligations / Objectives.

To apply please send your CV to steven@grs-recruit.com